General Terms and Conditions for Site Use and Sales
The following conditions govern and condition the sale of products on the Site. The sale is aimed at natural persons of legal age for private use and not for commercial purposes. The user must read and accept the Conditions of Use and Sale before proceeding to use and/or purchase the products present on the Site.
The seller is Stander Bags S.r.l. with registered office via IV Novembre, 14 - 30030 Fossò (VE), P.IVA 04460070271.
Stander considers itself absolutely free to update or limit the quantity or the type of products present on the Site even without any prior notice; if this should happen during the purchase by the Customer, Stander will not be held responsible but will inform the kind Customer.
The use of the site and thus the use of the services provided are not intended for minors (according to the law in their own country): if Stander becomes aware that a minor is using the site and its services, it will immediately terminate the provision of the Services and cancel the user's registration or subscription.
When registering and subscribing to the services, the user undertakes to provide true and accurate information and to promptly notify Stander of any changes to the information provided when registering or subscribing to the services in order to ensure the correct and timely receipt of communications from Stander.
The user is solely responsible for his/her account and the data provided during registration for the services provided, as well as for any subsequent changes to the data themselves.
If Stander ascertains that the user is not making proper and correct use of the Site or the services requested, it may proceed to the immediate deletion of the account and cancellation of the user's registration or subscription.
In the event of technical problems when registering or subscribing to the services of the Site, incorrect deletion of the user account or failure to provide the services, Stander may be contacted by email email@example.com.
Industrial and intellectual property rights
The trademark, logo, design and domain names referring to the Site belong to Stander.
It is therefore not permitted to reproduce, publish, distribute, remove, delete, add to, modify, create and/or use derivative or otherwise inspired works, sell or take part in any way in the sale.
The Site may contain links to external websites for which Stander is not responsible.
Disclaimer of warranty and limitation of liability
Stander undertakes, to the extent permitted by law, to provide access to the site and the service offered free of charge. Any direct guarantee and exclusion of interruptions, malfunctions, virus attacks and the like is excluded.
The user assumes all responsibility for the use of the Site and therefore any loss of data or any costs incurred by assistance for hardware or software used when browsing/using the Site shall be borne by the user.
Authenticity of "Stander" brand products
The "Stander" brand products on the Site are all Made In Italy, created and assembled in the provinces of Venice, Padua and Vicenza.
The methods accepted for payment of the products present on the Site and any shipping costs are: credit card or PayPal. We invite the user to prefer PayPal as a payment method for security reasons. Your credit card will be charged only after verification of your credit card details, authorisation of the charge by the credit card issuer, and confirmation of the availability of the product chosen for purchase.
Delivery and transport of the product
The product purchased will be entrusted to a carrier chosen by Stander and delivered only on working days. Delivery of the product will be made within thirty (30) days from the date of confirmation of purchase of the product. In the event of non-delivery of the product, the Customer shall send an email to firstname.lastname@example.org . Upon receiving the product, the Customer shall check that the packaging and its seals are intact, undamaged, not wet or altered in any way: any damage to the packaging or the product must be immediately reported in writing on the courier's delivery note.
Right of withdrawal
The Customer who enters into the contract as a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), shall have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on the site.
In order to exercise the right of withdrawal, the Customer must send within the term of fourteen (14) working days from the day of receipt of the Products an email to email@example.com specifying the Order number and/or product code for which he intends to exercise the right of withdrawal.
Following receipt of the e-mail referred to in the previous article, the Customer will receive all instructions for returning the Product(s).
The right of withdrawal is subject to the following conditions:
- the returned Products must be returned in their entirety;
- the returned Products must not have been used, worn, washed or damaged;
- the returned Products must be returned in their original, undamaged packaging;
- the returned Products must be sent back to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times;
- the returned Products must be delivered to the courier within fourteen (14) working days from the date they are received by the Customer;
In the event of a return, shipping costs shall be borne by the Customer.
The Seller also undertakes to bear the initial shipping costs of the Products solely in the event of damage to the same due to transportation or shipping errors on the part of the Seller. Only in these cases, the Seller shall also reimburse the amount that the Customer has paid as shipping costs. The Seller shall send an express courier to collect the Product at the domicile indicated by the Customer.
For the return, the Customer shall use only the courier indicated by the Seller in the return instructions: in this way, the Customer shall not have to make the payment of the costs for the return of the purchased products himself, because this payment will be made, on his behalf, directly by the Seller. Subsequently, the Seller, with the exception of the provisions of the previous point and for cases of return due to product defects, will deduct from the refund due to the Customer a lump sum equal to the cost previously incurred for shipping and delivery to the Customer's home of the purchased products, or the shipping costs normally provided for the country of delivery. Furthermore, from the moment the purchased products are returned to the forwarding agent indicated by the Seller in the online return form, the Seller releases the Customer from any liability in the event of loss or damage of the products during transport.
In the event of exercising the right of withdrawal without complying with the procedures indicated above (e.g. beyond the 14 days provided by law, or without having followed the return instructions), the Seller shall send the purchased Products back to the Customer, charging him/her for the additional shipping costs.
The Seller is liable for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, pursuant to the provisions of Italian law.
For the Customer who has entered into the contract as a Consumer (meaning by this definition any natural person acting on the site for purposes unrelated to any entrepreneurial ' or professional activity carried out), this warranty is valid as long as both of the following conditions are fulfilled:
a) the defect manifests itself within 24 months from the date of delivery of the products;
b) the Customer makes a formal complaint regarding the defect within a maximum of 2 months from the date on which the defect was recognised by the Customer;
c) the return procedure is correctly followed.
In particular, in the event of ascertained non-conformity, the Customer who has entered into the contract as a Consumer shall be entitled, at the Seller's option, to obtain the restoration of the conformity of the products without cost, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract with respect to the contested goods and the consequent refund of the price.
All return costs for defective products shall be borne by the Seller.
For any enquiry the Customer can contact Stander by email or by post to the addresses below:
Stander Bags S.r.l
Via IV Novembre, 14 - 30030 Fossò VE
Communications to the Customer
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations carried out, referring to the purchase of the products, will be sent to the e-mail address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits provided for by the Website.
Applicable law, dispute resolution and competent court
These General Terms and Conditions of Sale are governed by Italian law and shall be interpreted in accordance with it, without prejudice to any different overriding mandatory rules of the Customer's country of habitual residence. Consequently, the interpretation, execution and termination of the General Sales Conditions shall be subject exclusively to Italian law and any disputes inherent and/or consequent thereto shall be settled exclusively by the Italian courts. In particular, should the Customer qualify as a Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law or, at the choice of the consumer in the event of an action brought by the consumer, by the Court of Venice.