Shipping and Returns

SHIPMENT

Stander bags srl send all around italy by sda and all around the world by ups.

Orders are processed from 9 am to 5 pm from monday to friday. Orders received after 5 pm on friday Will be processed the following monday

Estimated time for delivery from the shipping date:
ITALY: 1-3 working days;

USA and Canada: 1-5 days depending on the destinations;
Europe: 1 day for main destinations / 2-3 days for others;
Rest of the world: 3-5 days depending on the destinations.

Stander bags srl is not responsible for any delays due to customs operations and controls. Delays caused by courriers or force majeure out of stander bags srl control.

During sales period deliveries could be longer.

Shipment costs will be calculated authomatically during the checkout.

INFORMATIONS FOR RETURN

The product can be returned if it has a production defect.

WHAT TO DO

If you receive a product with a defect send an e mail within 48 hours from delivery date to help@standerbags.com

  • Write on the mail object the id order and date of purchase;
  • On the mail write in a clear way which is the defect, the product code and the number you find on the “my bag”
  • Attach almost 1 photo of the product and a copy of the invoice

Whitout a photo, or copy of invoice, or product code or number style the mail Will not be considered

We Will do our best to chance the product as soon as possible

CUSTOMERS SERVICE

Phone number via whatsapp and/or telegram +393665057284

From monday to friday from 9 am to 6 pm